Episode 47: Why Responding To Negative Comments is Important As A Brand

Today, Amy is discussing why as a brand, you should be responding to negative comments across social media and the repercussions if you choose not to. She also shares approaches to take in order to ensuring customers feel listened to and how to turn the negative interaction to a positive customer experience that encourages the user to stay loyal to your brand.

Listen on YouTube here: https://youtu.be/5Nk9HiURj4Y

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